Is my server shared with other customers?
An isolated server for your company, never shared with other customers. This applies to Community and Enterprise. Resources and access permissions are agreed for your workload.
Can a small Community project receive a discount?
Small Community projects can request an individually agreed discount. The estimate shows the standard price until we confirm the offer.
Who responds when the server has a problem?
24/7 server monitoring alerts our team to changes in availability. Automated recovery handles incidents covered by our recovery procedures; our team investigates those that need human attention. A real team you can call, with established support and escalation processes. Application changes and module maintenance are scoped separately. Discuss your support needs
Is the Enterprise licence included?
No. The calculator estimates hosting and selected services. Odoo Enterprise licence fees and implementation are separate costs.
Are backups included in base hosting?
Daily backups plus a weekly copy are included in hosting. We agree the recovery process for your installation. The plan includes 40 GB disk; extra disk capacity is quoted separately.
Can I have staging and test environments?
Yes. Production, test and staging are included in the hosting plan. Select which environments you need; there is no additional hosting fee for test or staging.
Can I choose the server location?
Hosting is available in Europe and the United States. Choose Germany, Finland, the United States or Auto — Recommended. The preferred location does not change the price; availability is confirmed in your proposal. Data access follows controlled access procedures.
How many CPU cores and how much RAM will I get?
The user range is a pricing input, not a guaranteed server capacity. We agree resources against your modules, concurrent activity, integrations, background jobs and data volume. Disk space above the included 40 GB requires a separate quote. Read the Odoo server sizing guide
Are SSL and email connection included?
Domain access and SSL for Odoo are included. Connecting Odoo email is included at no additional charge. Application implementation and migration are separate work.
Do I need to buy a domain?
An ERPixel subdomain is included at no additional charge. You can also discuss connecting a domain you already own. Domain registration and renewal are separate costs.
Can you migrate my existing Odoo installation?
Include your migration requirements when discussing the quote. We assess the existing installation and agree the work separately; migration is not included in the numeric hosting estimate.